ebay suspension에 대한 대응

몇일 전 통보받은 ebay 계정 suspension 메일 내용은 아래와 같다.
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MC115 FPA NOTICE: eBay Registration Suspension - User Agreement

As part of eBay's security efforts, your account has been suspended pending additional account verification. To appeal this suspension, please go to:
http://pages.ebay.com/help/account/suspended-accounts.html

Unfortunately, during the suspension you won't be able to use eBay in any way, including using existing accounts or registering new accounts. Any remaining listing fees are due right away and will be charged to the billing method you selected.

We understand this may be an inconvenience for you. However, keeping the marketplace safe is our top priority. Sincerely,

eBay Trust & Safety team

This action was taken in accordance with the "Abusing eBay" section of the User Agreement. Review the User Agreement here: http://pages.ebay.com/help/policies/user-agreement.html
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내가 한 것이라곤 입찰 한번에 watch 아이템 몇개 뿐, 다른 어떠한 작업이나 불법행위가 될만한 일을 전혀 하지 않았다. 지식인에 찾아보니 suspension이 될 경우 방법이 없다며, 새로운 이메일로 새로 계정을 만들라고만 나와있었는데 혹시나 해서, 아무런 문제가 될만한 행위를 하지 않았으니 한 번 더 점검해달라고 메일을 보냈고 몇일만에 다시 답장이 왔다.
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MC042 RNO NOTICE: eBay Registration Reinstatement

Thank you for sending your information to eBay. We've reinstated your account now that we've reviewed the details of your submission. Please note that although your account is now active, any listings or bids canceled by your account suspension won't be reinstated.

To ensure a successful eBay experience in the future, we recommend that you review the eBay rules and policies: http://pages.ebay.com/help/policies/overview.html

If you have additional questions, please feel free to contact us by clicking the "Help" button at the top of any eBay page.

Thank you for choosing eBay. Sincerely,

eBay Customer Support
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Thank you for writing eBay in regard to the suspension of your account.
We understand your situation and we're sorry that you've had such difficulty with this experience.

I have reviewed the details of this suspension. In light of this review, it has been decided to reinstate this account. I am glad that I have had the opportunity to reinstate this account, and I hope that your future experiences on eBay are pleasant and successful.

We thank you in advance for your cooperation, and we wish you luck with your future eBay transactions.
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어떤 알고리즘으로 위법행위에 대한 판단을 하고 자동으로 계정을 정지시켜버리는지 모르지만, 입찰을 위해 지불한 약간의 돈을 생각하며 기분이 너무 드러웠는데, 다시 살려줬다니 다행이다. 입찰을 해서 취소를 한 것도 아니며, 낙찰 받은 적도 없기 때문에 어떤 문제가 될만한 행동이 전혀 없었다면, 그런데도 suspension 메일을 받았다면, 반드시 customer service에 문의를 하길 바란다.

사실 포기하고 기분만 나쁘다며 보내본 메일인데 의외로 간단히 계정이 살아났다는 것!!
자 다시 입찰하러 고고씽~


+ K님이 답변을 주셨다. 관련 메일을 보냈는데 답변으로 ID와 신용카드 사본을 제출하라고 했다고 한다.
^^ 계정 꼭 살아나시길 바랍니다.

You can request that your account be reinstated by sending us these documents:
- A copy of your driver's license or other government-issued ID that shows your name and address
- A copy of a recent credit card statement, bank statement, or utility bill statement clearly showing your name and billing address. For security reasons, please black out the first four and last four numbers of your credit card number or your account numbers from other documents.

-- Important --
The information on all of these documents should match the information on your eBay account. If there are any differences, please provide an explanation of the discrepancies as well as any additional, relevant documentation.

Be sure to include on all documents the user ID and email address for the suspended account you're appealing. If you send a fax with a cover sheet, include the user ID and email address on the cover sheet. We need that information to process your request.